The Situation "I don't know . . . he just looked . . . funny," said Noel Larsen, front office manager at the Quality Place Suites. "What do you mean," asked Dan the hotel's GM. "Well, the tattoos for one thing. I guess I'm not used to them," said Noel. "I know what you mean. . . . I'm not so sure I understand the whole tattoo thing either. But what did you think about his personality?" asked Dan. "That was great," said Cindy. "And his resume looked really good. The piercings were another thing . . . I'm just not sure how our guests will react with him working at the front desk." A Response Personal appearance issues are some of the trickiest faced by managers. Policies and hiring practices related to allowable hairstyles, visible body piercings and tattoos, personal grooming, and even dress related to a candidate's religious practices must be carefully implemented to ensure that they are fair to prospective employees and to employers. A good rule of thumb for employers is that only those personal characteristics directly related to the ability to do a job effectively should be considered when assessing a job candidate's potential to