The telecommunicator must understand how and when the Incident Command System $($ICS$)$ comes into play because:

the telecommunicator is at the top of the ICS and controls all communications about an incident. telecommunicators typically work their way up the ICS structure to become an Incident Commander. the telecommunicator plays a vital role in communicating information and deploying resources during an incident. telecommunicators need to know what information to relay to which person within the ICS