The tenant has written back via email. The tenant advises you that they still disagree with the

Fantastic news! We've Found the answer you've been seeking!

Question:

The tenant has written back via email. The tenant advises you that they still disagree with the outcome of your discussion and they disagree with the condition report. They still refuse to accept that they should pay for the broken window or shower screen (any repairs referenced in the previous question) and that they want all their bond back in full despite the disagreement. You should advise the tenant via email about the next step that can be taken if the disagreement continues. You will need to tell them what they can do, explain their rights, and answer any questions they may have. You should reference the right of the tenant to have the matter heard at the relevant tribunal, and include a brief overview of the tribunal process