Question: The term is an interaction between a business and its customers. These can include interactions resulting from a phoned - in request for information, warranty

The term is an interaction between a business and its customers. These can include interactions resulting from a phoned-in request for information, warranty cards, responses to online surveys, a visit from a salesperson, or orders placed online.
Transactional
Satisfaction
Touch point
Customer database
The term is an interaction between a business and its customers.

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