The text '...finding their revenue was increasing based on customer contact as a first party or for other reasons...' is a reference to (based on assigned reading). A. Third-party collection agencies B. One of the largest collections firms in Europe E. Recovery and repossession firms .A major collections firm that specializes in collecting debt owed to public agencies . Second-party collection agencies QUESTION 8 Creditors are advised to be sure that their customers experiencing financial difficulties are aware of government provided (found within the pages of Panic Instructions) A. Financial planning B. Credit counseling c. Private restructuring options D. Financial support . Pro bono legal assistance QUESTION 9 The category 'Can't Pay but Will Pay' was projected in Panic Instructions to be a/the category of delinquent customers showing as a result of the COVID-19 Pandemic. A. the least difficulty in obtaining alternative sources of credit B. greater conversion to long term financing than any other customer category =. the least increase 2. little change E. the greatest increase QUESTION 10 In commerclal collections, the greatest knowledge of the delinquent customer is held by the (according to Tim Paulsen in Panic Instructions) A. The profiler B. The TOS (The Other Side) :- Salesperson who handles the account D. Inside collector handling the account E. Senior collector The text '...finding their revenue was increasing based on customer contact as a first party or for other reasons...' is a reference to (based on assigned reading). A. Third-party collection agencies B. One of the largest collections firms in Europe E. Recovery and repossession firms .A major collections firm that specializes in collecting debt owed to public agencies . Second-party collection agencies QUESTION 8 Creditors are advised to be sure that their customers experiencing financial difficulties are aware of government provided (found within the pages of Panic Instructions) A. Financial planning B. Credit counseling c. Private restructuring options D. Financial support . Pro bono legal assistance QUESTION 9 The category 'Can't Pay but Will Pay' was projected in Panic Instructions to be a/the category of delinquent customers showing as a result of the COVID-19 Pandemic. A. the least difficulty in obtaining alternative sources of credit B. greater conversion to long term financing than any other customer category =. the least increase 2. little change E. the greatest increase QUESTION 10 In commerclal collections, the greatest knowledge of the delinquent customer is held by the (according to Tim Paulsen in Panic Instructions) A. The profiler B. The TOS (The Other Side) :- Salesperson who handles the account D. Inside collector handling the account E. Senior collector