Kaplan and Norton argue that a balanced scorecard should consider four perspectives;

·        Financial perspective - focus on ultimate results provided to shareholders

·        Internal perspective - focus on the performance of key processes

·        Customer perspective - focus on customer needs and satisfaction.

·        Innovation and learning perspective - focus on future success 

Under what perspective of the balanced scorecard would you classify each of the measurements in the following table? Are they leading or lagging measurements? Explain why you made your choice?

-     What is the Balanced Scorecard? What is it useful? .

-     It has been said that a good balanced scorecard contains both leading and lagging measures. What's the difference between a leading and a lagging measure? 

  

  -    Might some of these measurements be classified as leading and lagging? Explain why you chose as you did.

  

 

 

Transcribed Image Text:

Measurement/metric On-time delivery to customers Time to develop the next generation products Manufacturing yield Engineering efficiency Quarterly sales growth Perspective Leading or lagging? Measurement/metric On-time delivery to customers Time to develop the next generation products Manufacturing yield Engineering efficiency Quarterly sales growth Perspective Leading or lagging?

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Ans The three stages of the c... View the full answer