The training program for Ms. Jones organization takes place each month over 23 consecutive business days from 9 a.m.to 5 p.m. (i.e., 11 sessions per year). Therefore, trainees must attend the training full-time. In addition, there is considerable homework during the training which requires additional hours in the evenings and weekends that make it very difficult for trainees to focus on other activities (e.g., other work, family SAGE Peter A. Hausdorf 2022 Business Cases Page 7 of 9 The Training Failure Problem: Diagnosis and Solutions 1. 2. 3. 4. responsibilities, etc.). The training program consists of an introduction to bus operations (the organization, role of the transit operator; divisions, yards, and garages; as well as employee benefits, rights, and responsibilities), an overview of the buses and their equipment (outside and inside components; propulsion and braking systems; as well as the types of buses in the fleet and their differences); how bus drivers are to enter and exit bus service (reporting for work and acquiring their bus; adjusting their seat, steering wheel, and mirrors; setting up their destination signs, checking the vehicle, functional components, and air brakes; as well as installing their fare box), understanding schedules and how to stay on schedule, the principles of professional driving and practicing bus operations, communicating with supervisors and operations control, responding to emergencies, staying safe and secure, as well as dealing with passengers. Over the 23 days the training is delivered with a mix of in-class content-based learning (30%), driving practice in the yard (30%) and in service (30%), as well as testing (10%). The program starts with more in-class learning and gradually shifts to more driving as the training develops. The majority of trainees reported that the training content was relevant to the job, the training materials were helpful, the in-yard and on-road practice helped them to develop their driving skills, and their instructors were helpful and professional. The four most common reasons for the failure rate reflected trainees not feeling they could complete the training or do the job, failing the commercial driving test, receiving unsatisfactory driving evaluations on multiple training days, or failing the airbrake test.

Based on your comparison of the different training programs, how much of the problem is likely to be related to the training program versus trainee qualifications? What specific issues are likely to be contributing to the problem?