1. The unit load for each resource pool is provided in the table below in terms of minutes per order. Use the table below and fill in the blank cells, which means to calculate the hourly effective capacity of the 3 resource pools in this process (dont forget to convert the units to match the others in your formula) (9 points)

Resource Pool	Unit Load (minutes per order)	Number of Units in the Resource Pool	Effective Capacity of a Resource Pool (orders per hour)
Warehouse	24	2
Fulfillment Center	20	2
Print Shop	15	1

Hint: Unit load is the required time to handle one flow unit by one resource unit). The unit load refers to the total time spent by that resource on each flow unit, and the value in the table below is the summation of durations for all the steps each resource pool takes care of (For example, you can assume that the Warehouse staff have to spend a total of 24 minutes per order.

1. Based on the values you calculated above, what is the effective capacity of this process (how many orders per hour can this center fulfill in average)? (5 points)

1. Considering the inflow and outflow rates, is there an external bottleneck or an internal one to this process? (5 points)

1. Hoping to serve more customers within the same amount of time (which means increasing the hourly effective capacity), this center is considering the option of adding 1 more staff in the warehouse. Will this change make a positive impact on the throughput? If yes, what will be the new overall capacity of the process? If not, why? (6 points)