The video also shows United Airline's statement which was released after the incident went viral. Do you think the airline's actions and statement released were appropriate? If you were the CEO of United Airlines, what type of communication (if any) would you provide and what channel of communication would you choose (TV, print media, social media, e-mail,...)? What do you think the impact of this incident would have on United Airlines?

Link of the video: https://youtu.be/VrDWY6C1178

Answer rating: 100% (QA)

Solution Thats a very interesting question The video shows a disturbing scene of a passenger being violently dragged off a United Airlines flight in 2017 after he refused to give up his seat for a cre... View the full answer