The Web $2\mathrm{.}0$ revolution has changed the way businesses communicate with consumers and within their own organizations. Podcasts, wikis, and blogs can be used to build reputations, communicate with customers to increase visibility, and streamline internal communication processes.

Businesses have embraced$$to share information that doesn$$t require interaction or feedback. For example, some companies use them to allow employees to access HR policy orientations on demand.

How can companies use wikis?

To document internal work flows and processes

For building professional networks

To facilitate customer interaction