$"$ The Westerville Physician Practice: Value Stream Mapping".

$$

Questions:

$1.$What are the problems in this case? Losing patients to the competition. Patients are waiting too long to see the doctor. The whole process involves waiting.

$2.$Draw a current state value stream map indicating the customer, supplier, information, flow and relevant metrics

$$

$$

$*$What is the takt time?

$*$What is the total lead time $($processing $+$ waiting$)?$

$*$What is the total value added and nonvalue added time?

$*$What is the VA$/$NVA percentage?

$3.$Draw a new value stream map. Using the map, describe how the system can be improv$0$ed$/$

$$