theme is : market development

L01, LOR Please refer to the module specification for Leaming Outcomes Channel Selection and Customer Insights ihtne with the theme you were to set your Provide background to your home orgondang organiston tame organisation normation to ide peal organisation, organization, gropos de comer and main competitors ters-wary of the organisatoren extenders Guernet-weise ngent . the chosen and work for the Identify your channel gees and recommend the key and me ofteria to ensure your chosen organisations tective met ACE.I.AC. 10 Oceanerorthotelcatel Gota. The price caron stone (Thguru yar- Task 2 - Report Learning Outcomes covered in Task 2 LOS, LOS Pease refer to the module specification for Learning Outcome out Managing Channels In line with the theme you have selected for his world out the following would come most with sing and tal customers. Task 1 to both as there andre then. Consider the dressed with the these channels ACELALI Recommend coropriate tools to effectiveness of detalhares in Task 2. Dapkan best practice for compare to the chose pou Selected in Task 2 bal, considering and lemon ACK. AU Task 3 - Customer Experience Plan Learning Outcomes covered in Task 3: LOS, LO6 Please refer to the module specification for Learning Outcome details. Digital Customer Experience In line with the theme you have selected for this assignment, you are required to carry out the following. (a) Identify the key touchpoints and appraise the current customer journey for the persona you defined in Task 1 (c). AC5.1, AC5.2 (20 marks) (b) Develop a detailed plan to improve the customer digital experience throughout the customer journey identified in Task 3 (a). AC6.1, AC6.2 (20 marks) (Total - 40 marks) (Tasks 3 (a) to 3 (6) maximum word count - 2,000 words) L01, LOR Please refer to the module specification for Leaming Outcomes Channel Selection and Customer Insights ihtne with the theme you were to set your Provide background to your home orgondang organiston tame organisation normation to ide peal organisation, organization, gropos de comer and main competitors ters-wary of the organisatoren extenders Guernet-weise ngent . the chosen and work for the Identify your channel gees and recommend the key and me ofteria to ensure your chosen organisations tective met ACE.I.AC. 10 Oceanerorthotelcatel Gota. The price caron stone (Thguru yar- Task 2 - Report Learning Outcomes covered in Task 2 LOS, LOS Pease refer to the module specification for Learning Outcome out Managing Channels In line with the theme you have selected for his world out the following would come most with sing and tal customers. Task 1 to both as there andre then. Consider the dressed with the these channels ACELALI Recommend coropriate tools to effectiveness of detalhares in Task 2. Dapkan best practice for compare to the chose pou Selected in Task 2 bal, considering and lemon ACK. AU Task 3 - Customer Experience Plan Learning Outcomes covered in Task 3: LOS, LO6 Please refer to the module specification for Learning Outcome details. Digital Customer Experience In line with the theme you have selected for this assignment, you are required to carry out the following. (a) Identify the key touchpoints and appraise the current customer journey for the persona you defined in Task 1 (c). AC5.1, AC5.2 (20 marks) (b) Develop a detailed plan to improve the customer digital experience throughout the customer journey identified in Task 3 (a). AC6.1, AC6.2 (20 marks) (Total - 40 marks) (Tasks 3 (a) to 3 (6) maximum word count - 2,000 words)