Then we will see you in the In-Class exercises (Step 4) Which will be asking you the following questions (have a go at answering them before class, we will be asking) :- 1. Use the buyer utility grid to identify customer "pain points" in the industry's offering prior to Nettlix's entry. 2. Use the \"ERIC grid\" to brainstorm changes that Netflix did or could do. 3. Plot out the \"As Is\" Curve of the industry and the potential changes that Netflix have done. 4. Did Netflix create a Blue Ocean space in the industry