There are a variety of different methodologies designed to help the company approach process change. Despite the shared aim, each approach serves a particular need.

1. Company XYZ is a global production company and has been running with steady sustainable growth for more than 10 years. Although the internal and logistics elements of the operation were very process-based, they were not process-driven or controlled. As a leader in the company, what should a project team consider before deciding on the process improvement method? Justify your answer. (10 MARKS)

2. A kaizen system was designed and installed in your manufacturing organisation as a part of a TQM exercise. The kaizen process was found to be an auto regressive process, which leads to habit formation in making improvements. As part of the quality team, in what type of scenario would you best utilise Kaizen principles compared to Six Sigma. Elaborate by giving appropriate examples. (10 MARKS)