Question: There are five elements that affect customers' perceptions of service quality. They are reliability, appearance of the tangibles , responsiveness, assurance, and a . credibility.

There are five elements that affect customers' perceptions of service quality. They are reliability, appearance of the tangibles, responsiveness, assurance, and
a. credibility.
b. experience within industry.
C. responsibility.
d. employee empathy.
e. product knowledge.
There are five elements that affect customers' perceptions of service quality.

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