Question: There are five essential differences between services and goods. Match the correct answers The fourth difference is that services as a Answer 1 with the
There are five essential differences between services and goods. Match the correct answers
The fourth difference is that services as a
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with the big exception of hard technologies such as ATMs and information technologies such as answering machines and automated Internet exchanges are inherently heterogeneous
The first is that a service
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requires some degree of interaction with the customer for it to be a service.
The fifth is that the specifications of a service
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is an intangible process that cannot be weighed or measured, whereas a good is a tangible output of a process that has physical dimensions.
The third difference is that services
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process are perishable and time dependent, and unlike goods, they cant be stored.
The second is that a service
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are defined and evaluated as a package of features that affect the five senses
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