Question: There are multiple methods of compensating dissatisfied customers depending on the specific situation and the level of impact to the customer as well as the

There are multiple methods of compensating dissatisfied customers depending on the specific situation and the level of impact to the customer as well as the people involved in the service and product delivery.

Detailed below are some common methods for compensating dissatisfied customers. Give an example of a situation when each method might apply within your specific industry context (hospitality, events, tourism & travel).

Methods

  • Negotiating with suppliers on customer behalf to gain reduced rates or extra services

  • Providing some or all services free of charge

  • Providing some or all services at a reduced rate

  • Providing discount vouchers to attend at a future time

  • Providing inexpensive add-on products

  • Providing small gifts

  • Providing special attention during the service period

  • Providing special customer service delivery on next attendance

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