Question: There are multiple methods of compensating dissatisfied customers depending on the specific situation and the level of impact to the customer as well as the

There are multiple methods of compensating dissatisfied customers depending on the specific situation and the level of impact to the customer as well as the people involved in the service and product delivery.

Detailed below are some common methods for compensating dissatisfied customers. Give an example of a situation when each method might apply within your specific industry context (hospitality);

Negotiating with suppliers on customer behalf to gain reduced rates or extra services

Providing some or all services free of charge

Providing some or all services at a reduced rate

Providing discount vouchers to attend at a future time

Providing inexpensive add-on products

Providing small gifts

Providing special attention during the service period

Providing special customer service delivery on next attendance

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