Question: There are several data analysis tools and metrics for quality and performance discussed in Chapter 2 of the text. Which of the tools and metrics

There are several data analysis tools and metrics for quality and performance discussed in Chapter 2 of the text. Which of the tools and metrics listed therein might have been used to quantify what the Cleveland Clinic's project team observed in the daily travel workflow? (List the tools/metrics and briefly describe how they might have been used.)

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