Question: There are three consecutive steps in a customer service process. The first step is capable of serving 30 customers per hour, the second step is

There are three consecutive steps in a customer service process. The first step is capable of serving 30 customers per hour, the second step is capable of serving 20 customers per hour and the third step can serve 25 customers per hour. Which of the following statements regarding this system is true? There are floating bottlenecks in the system. The first step is a bottleneck for the system. If the first two steps are run at full capacity, then the third step will have a waiting line. The entire system is capable of processing 20 customers per hour The figure above shows the process for customers arriving at Hobbies Unlimited for several advertised crafts demonstrations. After signing in, customers are routed to different locations in the store for the two different programs provided. The numbers in parentheses are the time in minutes for each step of the process. What is the throughput time for the A-B-C-D-G routing? 105 minutes 60 minutes 25 minutes 70 minutes

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