There are TWO $(2)$ questions in this section. Answer ALL the questions and write the answers in the answer booklet.

Kolb's four learning styles significantly influence team collahoration in the workplace. Each style represents different approaches to processing information and solving problems, which can lead to varied dynamics within teams.

a$)$ Analyze how Kolb's FOUR $(4)$ learning styles might impact team collaboration in the workplace.

$(10$ Marks$)$

b$)$ How can managers influence an understanding of these styles to enhance team performance and productivity? Explain

$(10$ Marks$)$

$[$Total:$20$ Marks$]$

Strong interpersonal skills are essential for effective conflict resolution in multicultural teams, as they facilitate understanding and collaboration among diverse members. These skills help navigate misunderstandings that may arise from different cultural backgrounds, communication styles, and values.

a$)$ Critically evaluate FIVE $(5)$ reasons how strong interpersonal skills can contribute to conflict resolution in a multicultural team.

$(10$ Marks$)$

b$)$ Provide FIVE $(5)$ examples of specific interpersonal communication techniques that can be used to navigate misunderstandings and build team organization.

$(10$ Marks$)$

$[$Total: $20$ Marks$]$