Question: There is a struggle between customer and worker to control the service interaction because Workers and customers have different criteria for defining a successful interaction.

There is a struggle between customer and worker to control the service interaction because
Workers and customers have different criteria for defining a successful interaction.
the status of service workers is always lower than the status of customers.
the worker role is ambiguous and poorly defined.
the customer role is ambiguous and poorly defined.
There is a struggle between customer and worker to control the

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