There is a wedding group arrival today along with the VIP, Disha Gandhi early check in requested at 11am and check out on Tuesday.  If you recall from previous shifts she is a VIP as she is the bride for the weekend. She has also arranged 6 group room bookings for a total of 24 nights that are expected to arrive by bus from the airport at 8pm this evening. During the Pre-Arrival stage of the guest cycle, you helped prepare for the future bride and group arrival as a rooms operations team. Today is the day of their arrival. Now that we are at the day of arrival let's review what the Rooms Operations team does this morning to prepare for both the bride's arrival at 11am and the group arrival at 8pm. There is a 9am morning Operations meeting each day to review requirements for the day with cross departmental communication to set each day up for success. The meeting is led by the Front Desk Manager and they review the Daily Guest News (DGN) and a summary of  all the hotel information for the day. Today the meeting is attended by Gabrielle, Guest Service Agent, Front Desk Manager, Housekeeping Manager, Food and Beverage (F&B) Manager, Chief Engineer, Sales Manager. It is important each day that there is a representation from each department to communicate all actions and get confirmation that the teams are ready and prepared.  After all the daily hotel news was discussed they came to their VIP arrivals for the day and began to discuss the wedding group arriving and the Bride Disha Gandhi.

 

Please see the communication from the morning operations meeting and answer the question below 

Do you think that the morning meeting was a success? If so, why do you think that the morning meeting went so smoothly?

Answer rating: 100% (QA)

Based on the information provided it seems that the morning meeting was a success Several factors co... View the full answer