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Question 5: A Company offers its customers a range of promotional services including: typing, photocopying, preparation/mailing of advertising material, preparation of Art Work as well as telemarketing. Each of the five (5) employees is equally versatile at each function, yet there have been growing complaints from customers concerning poor service by employees who excuse themselves claiming that they are being overworked. Management has decided to use Work Sampling to assess the situation. Table 5 shows the results of an initial weeklong study. Table 5 - Number of Random Observations per Employee per work-category Elements of Art Work Typing Photo- copying Envelope Work Filling Tele Marketing Employee 1 3 4 5 7 2. 2 6 1 8 4 5 3 2 2 3 11 3 4 7 3 2 10 7 5 2 8 4 6 5 i) Which activity occupies most of employee time? Justify your answer. [3 marks] ii) Determine the number of observations necessary to be 95% confident that the employee time spent on the activity you selected in part (i) is accurate to within + 5%. [6 marks] iii) Justify allowances recommended for these employees? [3 marks)