There is nothing more frustrating than a broken process. Discuss an example of a broken business process you currently find disappointing either at your workplace, university or any organization/company you recently visited. You should describe the As-Is process (existing) and then describe the To-Be process (how you want the process to be). You may state your answer in the following format (sequence in which that business process is executed): Step 1 >>> Step 2 and so on.