There may be a wide agreement on Key Performance Indicators $($KPIs$)$

or metrics that indicate good and poor performance. You don$$t need to guide the audience through

discovery or force them to explore. They just need a high$-$level summary and the ability to drill

down into details to quickly find and fix problems and reward success. For example, you may have

a dashboard that simply shows how many support tickets are still unresolved. The manager can

pull up the dashboard on a mobile device and act immediately if necessary.