There should be a financial service provider module/sub system for monitoring of all financial service providers operating in South Africa. The sub system should have 90% up time and recovery time of an hour.

All financial service providers must be registered as well as their respective representatives. Directors of Financial Services Companies are expected to make sure that this happens in other to receive compliance reports from the council.

The system must have access and monitor financial records of all companies formed and operating as financial service providers.

The system must be able to detect the movement of sizable monies from individuals accounts.

The system must have monitoring tools to make sure that products and services being sold by financial services providers do meet the needs of the consumers/public.

The system must have auditing processes to ensure that consumers/the public are given clear and factual information as approved by the FSCA. Where advice is given, it must be suitable and be appropriate for the clients circumstances.

As part of the end-to-end information system, the consumer/public must be offered a public online portal and mobile app so that they are able to log/register complaints and have those complaints be dealt with accordingly by the commissioners.

The system should allow consumers/the public to track their current complaints including a functionality to search all the historical complaints and their resolution.

Consumers/the public should also be able to access awareness content in form of research articles and videos.

The commissioners will have their own back-office admin module/sub system to perform their day-to-day duties. The sub system should be quick and responsive. Commisioners can Log/Register complaints on behalf of the public. Especially for matters that are reported via telephone and not logged on the public online portal.

The system must have a content publication module/sub system that allows commissioners to record and publish their findings. All recorded findings should be peer reviewed and approved by other commissioners before the publication process can take place.

The Consumers/the public should be able to access the findings on the online portal and mobile app once they are published. The online portal should be able to handle a load of 500 users concurrently at any point in time.

The online portal and mobile app should have a functionality that allows Consumers/the public to download articles about online ponzi schemes, cybercrime, online fraud and scams.

The system must be able to handle the suspension and revocation of financial services licences.

Q.2.5 Identify four use cases that have the Consumer/Public as an actor and create a matching user story for each use case

Please use your own words. You do not have to include any Acceptance Criteria