Question: Think back to a time you experienced a communication breakdown in a business setting ( something you re comfortable discussing with the class ) .

Think back to a time you experienced a communication breakdown in a business setting

(

something you

re comfortable discussing with the class

) .

Was it a form of upward, downward, or horizontal communication and why? Did you figure out why the breakdown occurred? Was it related to cultural differences, selective perception, emotional factors, technology, or some other identifiable cause? How might you avoid similar breakdowns in the workplace?

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