Think Critically

You are employed in a growing computer sales and service business, Computer Corner. Several calls are received daily for the $15$ sales associates, $7$ service technicians, and $4$ office services employees. The owner is considering the purchase of an automated attendant telephone system. The office manager, Ms$.$ Lin Chang, would like to hear your suggestions before deciding whether to purchase a system. You are aware of both the advantages and disadvantages of using these systems. What do you recommend?

Make a list of the pros and cons of using an automated attendant at Computer Corner.

Prepare a memo or email message to Lin Chang. Include your list of pros and cons. Give your recommendation as to whether or not you think the company should install an automated attendant. Give reasons for your recommendation.