This activity is important because as a manager, you should understand employee emotions and moods that cause changes in job satisfaction. In particular, managers should know if their employees job types are more susceptible to emotional labor and require more or different types of support.

The goal of this exercise is to demonstrate your understanding of moods and emotions by applying concepts from the case to answer questions.

Read the following case about workplaces that allow employees to bring their dogs to the office and answer the questions that follow.

Imagine walking down a row of offices, each with glass walls and doors opening onto the hallway. It looks like any tech company, with engineers working in shorts, t-shirts, Birkenstock sandals, and with the occasional bike. What you might not expect is the number of dogs lounging at the occupants doorways or sleeping in a corner. What kind of workplace lets you bring your dog to work?

Across the United States, furry friends are welcome in approximately 8 percent of workplaces, according to the Society of Human Resource Management. Employers offering a variety of pet-friendly initiatives include not only traditional office environments but also service organizations such as hospitals and schools.

At Bissel headquarters in Grand Rapids, Michigan, pets are pampered in the workplace. They have outdoor spaces, dog baths, treats, and kennels. Salesforce has a special soundproofed room where employees with dogs can reserve desks to work while their pets sleep, eat, and play around them. Amazon is well-known for its dog-friendly policies, with plenty of play areas, pup water fountains, and dog relief stations. Similarly, Zynga in San Francisco has a dog play area on its headquarters roof.

One tangible benefit of pets is physical exercise, which positively affects moods and emotions. Owners need to get up periodically to walk their pets and get out into the fresh air. Anger and stress can turn to feelings of calm and contentment, while sluggish thinking can be energized.

Research shows that dogs are able to sense negative moods and emotions. The comfort from a furry friend can help when general agitation escalates to anger at a boss or frustration with a coworker. Interaction with other dog owners can bridge interpersonal connections also. Otherwise, some coworkers may not form relationships that can enhance job satisfaction.

With all these positives effects of having dogs at work, there can be downsides. Purina focuses on possible problems by offering a toolkit to help employees propose and form policies for pets at their workplaces, including how to handle liability, allergies, and bad behavior. This type of planning can ensure that employee enthusiasm does not turn into anger and frustration.

1a. A person who takes a dog for a walk during the workday can shift from feeling annoyed to serene, which is a change from

• emotion to activation.

• emotion to mood.

• mood to emotion.

• deactivated to activated.

• activated to deactivated.

1b. if policies are not well planned, employee moods about pets at work could change from enthusiasm to annoyance, or from

• emotion to mood.

• deactivated to activated.

• pleasant to unpleasant.

• activated to deactivated.

• emotion to activation.

1c. Pleasant moods generated by pets in the workplace can translate to work attitudes like job satisfaction, according to the

• emotional labor concept.

• job satisfaction theory.

• flow principle.

• affective events theory.

• emotional activation theory.

1d. Research shows that pets in the workplace give positive feelings to their owners, and that the owners feelings spread to coworkers, known as

• job satisfaction.

• emotional contagion.

• flow.

• activation.

• emotional labor.

1e. Jobs that may benefit most from allowing pets in the workplace are those that require employees to hide how they feel in order to serve customers, also known as jobs with high

• mood activation.

• job satisfaction.

• mood deactivation.

• emotional labor.

• emotional contagion.