This activity is important because employees display a wide range of positive citizenship behaviors for fellow coworkers and for the company. As a manager, you may consider citizenship behaviors when evaluating job performance, and these evaluations can often influence outcomes like pay and promotions. For these reasons, you should also know about citizenship behaviors in your role as an employee.

The goal of this activity is to demonstrate your understanding of organizational and interpersonal citizenship by matching behaviors at Ben & Jerry's with the type of citizenship.

Read each description of behavior and then match it to the type of cititanship.