This activity is important because one way you can better understand your employees is to see how they respond to negative work events. The exit$-$voice$-$loyalty$-$neglect framework identifies four specific reactions to such events. Different types of employees, who can be categorized by their levels of performance and commitment to the company, react in predictable ways that correspond with this framework.

The goal of this activity is to demonstrate your understanding of the exit$-$voice$-$loyalty$-$neglect framework by reading employee quotes and types, and then matching them to the appropriate label.

Match each of the descriptions to one area of the Exit$-$Voice$-$Loyalty$-$Neglect framework.