This activity is important because the communication process generally involves your instincts or habits. As you consciously think about the communication process, you increase the likelihood you'll communicate effectively and avoid miscommunication.

The goal of this activity is to demonstrate your understanding of the communication process.

Select the most appropriate element of the communication process for the $10$ actions below.

Jennie decides the best way to communicate with her boss is via email.

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Jerome has a hard time listening carefully during a meeting because of a migraine headache.

Because Georgi is preoccupied thinking about various project deadlines, she has a hard time paying attention to the customer she is talking to right now.

After Amy asks her employees who wants to attend an industry conference, one of the employees says the conference "sounds interesting." Amy interprets this comment as that employee volunteering to attend.

Concerned that his team's proposal doesn't have enough detail to persuade a potential customer, Jim tells his team, "I think we'll improve our odds of getting a deal with this customer if we can provide more specifics."

Malcom works from a cubicle and is surrounded by chatter. As a result, he often can't understand everything he hears on telephone calls.