This activity will need to be observed. Refer to Case Study B - The negotiation

This is a roleplay activity:

Acting as the work area manager, you must meet with two of your team members to discuss the common ground that exists with both parties in the negotiation. When establishing what this is, you should discuss where compromise could be made. You must conduct the communication in a professional and polite manner, making sure that you take the lead in this initial negotiation discussion.

 

Case Study B - The negotiation

A new work project is taking place. The organisation must negotiate the undertaking of this with a work team.

They need to discuss and decide how the project should be planned and completed. This will include roles and responsibilities, resources and timelines for project work.

The negotiation will be carried out by the new business manager and the work area manager. They will negotiate project requirements with a team of four workers. The objective of management is to perform the project quickly and cost-effectively. The objective of the work team is to secure enough resources and an adequate timeline in which to complete the work according to current work hours and work agreements. Management has promised the client that the work will be finished within six weeks.

The team have the required skills but do not have enough time to carry out tasks as expected within the six week period. Not only do two team members have holidays booked during this period, there also isn't enough technological capacity to complete work as quickly as needed.

Answer rating: 100% (QA)

As the work area manager I would initiate the negotiation discussion with the team members in a professional and polite manner The objective of the ne... View the full answer