This assignment aims to align proper service system applications to certain industries. You will also analyze and evaluate a company$$s customer service strengths and challenges.

Select a company you are familiar with, such as your employer or a public company you know you can find customer service data on$.$

Company: Totoya

Identify the type$($s$)$ of service system used in the company or a certain part of the company.

Include four paragraphs summary outlining and highlighting the system's strengths and weaknesses. Include an analysis of industry comparisons, if available.