Question: This assignment allows you to take the time to think about the experience of the Customer Journey Mapping (CJM) Workshop. Please respond to the following

This assignment allows you to take the time to think about the experience of the Customer Journey Mapping (CJM) Workshop.

Please respond to the following five questions with each answer being no more than 250 words:

  • What were your five key learnings from this workshop? What was your most surprising insight from the CJM session? (10 marks)
  • Describe an experience you would like to map based on something that happened to you during the last 12 months. (10 marks)
  • How would you start to implement the CX Hypothesis your team created during the exercise? (10 marks)
  • What would you like to add to this CJM Workshop? (5 marks)
  • What activity of the workshop would you have liked more input on? (5 marks)

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