This assignment is based on the attached case study $$ analyze the case before attempting to answer your assigned questions. You have been appointed by the new GHH CIO to assess the state of ITSM across GHH hospitals and IT departments. The goal of the assessment is to identify actions to be taken to define a consolidated approach to IT service Management across the group. The CIO realizes that not everything can be fixed at once and specifically asked that your recommendation should NOT focus on the implementation of tools, as the group already has licenses for several systems and once recommendation are approved each system will be evaluated for their suitability of continued use and failing a positive outcome a tender will be issued to acquire a suitable solution. This is a four part assignment, the first three will help you complete the last task assigned $$ worth $30$ marks. Your task: $$ Identify factors that should be considered when making your recommendation. $$ What specific issues that will influence your recommendation. $$ Which processes and practices do you think should be implemented first? $$ Write a two page memo to the CEO and IT managers recommending an ITSM implementation approach. Your answer should, describe your approach motivated by factors that you considered, issues that needs urgent attention and which practices$/$processes will best serve both immediate and longer term requirements of the organization. Scoring: $$ Your memo should not exceed three pages $$ Any recommendation that is not properly motivated $($by the content of this course$)$ will not be considered for marks. $$ E$.$g$.($example not from this case study$)$ if you say implement Validation and Test Management it counts zero, but of you for instance say that Validation and Test Management needs to be formalized and implemented to ensure in$-$house developed system meets functional and non$-$functional requirements set by customers and the organization $$ this will be worth two point or $10\%.$ If you for instance only said Validation and Test Management will ensure software quality you will only get one point $(5\%)$ as the answer is not properly validated. $33\%$ of marks will be awarded for structure, flow and successfully communicate your answer $(10$ points$).66\%$ of marks will be allocated for properly motivated recommendations $(20$ points, therefore you need to list at least properly motivated $10$ recommendations$)$