This assignment is based on the Southwest Airlines case.

The case describes a series of decisions that Southwest has made, e$.$g$.,$ controlled growth, transforming the core strategy, etc. Classify the decisions as routine or non$-$routine.

Use the concepts from the video and readings to carefully analyze two $(2)$ of the decisions Southwest has made that could be classified as routine decisions. Your analysis should be in$-$depth and should extensively utilize the video and the readings. Create business rules for the routine decisions you identified in $1.$

Use the concepts described in the BPM Adaptive Case Management article Download BPM Adaptive Case Management articleOpen this document with ReadSpeaker docReaderto design an ACM system$/$process for one of Southwest$$s non$-$routine decisions.