This assignment is based on your own organization or an organization that you have worked for in the

past or one where you have intimate knowledge of the workings of the organization. NOTE: always

attempt to relate to the organization where you are currently employed.

You have been appointed as the CIO of your organization, and the governing board has given you six

months to make meaningful and measurable improvements to the IT department, failing which a full

IT outsources will be on the cards.

As with the previous assignment, the goal of the assessment is to identify actions to be taken to define a

consolidated approach to IT service management which will result in a major improvement of IT performance

and value delivery to the organization as a whole!

You have an opportunity to make a presentation to the governing board of your organization, and the CEO

has asked you to prepare a document to get their buy$-$in for your improvement approach. The document

accompanying your presentation must be no longer than five $(5)$ pages and set out actions to implement

IT Service Management best$-$practice and motivate why those actions are appropriate within the

context of your organization