This assignment is for a research methods case study please help me by providing answers and references in APA format to support work .

nesckhinmenecta4 C.5 f-bial exen PLC Travel Group was formed elght years ago by the merger of First instemational Holidays with the tourism diviea of NTh Partugal. PLC Travel Group carries the brands Arches: Portiggal Intemational, and CAP, and it is the largest tour operalor in Portugal PLC Portugal has its own aieline company (CAP) and owns a franchiso chain of CAP travel bgoncios. CAP carries out the chartee and regular fights fo medium haul dostinations such as the Meciterrareafn, North Arica, and the Pod Sea and too long thaul dostinations such as the Canbbean. Today CAP's fleet consists of freee (new) Boeings 737.800 and four (outdated) Booings 767300. Because the Boeings 767 is rather outdated, they need more maintectance than the average aiplane. Despite an intense maintenance program, these planes have many technical problems, Consocuently, the long-had fleet of CAP has recenty dealt with maryy delays. New longhaul planes have been ordered, but these planes will not be delinered belote 2016 . This means that more delays mill ineveably occur. For this reason, CAP neods to obtain. more knowlodge on the wait experience of passengers during delays, and the etlocts of this experionce on cutiomer satisfaction, and the evaluation of the service CAP provides. This research proposal will address the problem and problem statement in section 1.2. Section 1.3 detais the rosearch questions that will help to answer the problem staternent. Noxt, section 1.4 discusses the relevance of the project. Section 1.5 provides a beiet description of tho research detign, whereas soction 1.6 includes iniormation on the time trame of this study. Finaly, this research proposal will provide a solectod bibliography. 1.2. Problem Indication and Problem Statement Prior research has claimed that service waits can be controlied by two techniques: operations management and management of perceptions For CAP it a very difficult to obtain "zero defects" (no delays). Hence, this project wil focus on managing the perceptions of the wat experience: because CAP carnot conted the achual amcunt of delays and wait dufation (recall that they work with a number of outcated planos). the company must focus on controling the customer's perception of the waiting experience. To do this successfuly it is important to know the variables that influence the percepson of this waiting experience and the possible impoct of waiting on customer sabsfaction and service evaluations; More specifically, this projoct focuses on the following problem stainenent: How do delays atfect consumers' senvice evalustions? Drawing from prior research in the areas of waiting. service evaluations, attribution theory, and mood theory, typotheses are generaled regarding the relationships ameng a delay, atfect, and service ovaluations. The hypothesized relationships are tested in a field setsing invoving delayed CAP airfine passengers. 1.3 Research Questions To doal with the preceding problem statement, the follawing reseusch questions are answered: 1. How does a deliy affect service evaluations? 2. What are the amective consecuences of delays and how does affect medave the relationship between wating and service eyaluations? 3. How do situabonal variables (such as filled tme) influence customer reactions to the delay? 1.4 Relevance Regarding the practical usefuiness of the reseatch propect; this propoct gives CAP an indication of theor hevel of performance during desays and shows what the 1.4 Relevance Regarding the practical usefulness of the research project; this project gives CAP an indication of their lewed of periomance diating delays and shows what the etfects of this performance are. The resuits of this projoct allow CAP to improve its service, fo keep people smiling' even during delays. 1.5 Research Design The hypotheses of this study will be tested with a standardized questionnaire. Data will be collected from passengers on delayed medium and iong haul fights over aperiod of two months by the cabin crew, Delays on outbound and inbound fights will be used to gather data from passengers. Flights are onty tampled it the postschedulo wait is more than one hour. The passengers are asked to fill out and hand in the questionnaire at the end of the flight (approximately one hour beiore the airplane will land). Post-fight services, such as luggage pick-up, are ignored for practical reasons. Aaking the passongers fo fill out a questionnaire aftee they leave the plane would cause a further delay. 1.6 Time Frame The time frame necessary for this projoct is approxmately sx months. During these six manths, periode reports will be provided on the progress being made. 1.7 Selected Biblioiraphy Folkes, V. S., Koletsky, S., and Graham, J. L. (1098). A Fieid Study of Causal interences and Consumer Reaction: The View from the Airport. Journal of Consumer Research, 13, 534-539. Oliver, R. L. (1996). Safisfaction, A Behavioral Perspectre on the Consumer, Now York: MeGraw-Hill. Aichint, M. L (1937). A Mulevariate Analysis of Responses to Dissatisfaction. Jotwat of the Acadomy of Marketing Scionce, 15, 24-31. Smith, A. K. and Bolton, A. N. (2002). The Efloct of Customers' Emotonal Responses to Service Failures on Their Recovery Ethort Evaluations and Satisfaction Judgments. Joumal of the Academy of Marketing Scionce, 30, 5-23. Taylor, S. (1994). Waiting for Service: The Relationship Between Delays and Evaluations of Service. Joumar of Marketing, 58,5669. Westbrook, A. A. (1987). ProductiConsumption-Based Affective Responses and Postpurchase Processes. Joumai of Marketing Rosearch, 24, 258-270. QUESTIONS 1. Daniel does not make a distinction between the management problem and the research problem. Develop both based on the text and if needed common sense and/or a brief laerature review. 2. Provide an evaluation of Danie's research problem, Uso the following criteria: a. The background of the problem is cloar. b. The goal of the research project is clear. c. The problem statement is formulated in a neutral and unambiguous way. d. The problem stalement is precise and specific. e. The problom statement is relevant. t. The problem statement is foasible. 9. The specific research questons folow logically from the probiem statoment. h. The specifc research quessons aee precisely written and lead to observathe cutcomes. 3. Improvo the section "Aelevance", 4. Do you think that the soction 'Research Design' provides enough information? Why (not)? 5. Does the section "Time Frame" provide enough information? lmprove this section if necessary. 6. Explain how a liferature review helps Daniet to solve CAA'5 problem. 7. Search for three more rofevant papers in academic joumalo. Explain why you have solected these spocifio papers