This assignment is on MedExpress and I'm to do the RM and Quality Improvement and everything listed below it.

Phase V: Controlling (Chapter 7: The Quality Imperative: Theory; Chapter 8: The Quality Imperative: Implementation; Chapter 11: Controlling & Allocating Resources) Overview: The controlling function of management involves gathering information and monitoring activities and performance, comparing actual results with expected or desired results, and when appropriate, intervening to take corrective action. Controlling is a function of managers at all levels, and its basic purpose is to ensure that what is intended is done. Quality control, infection control, performance improvement, risk management, cost control, utilization review, narcotics control, budgets, position control of staffing levels, and credentials review are all control or control-like activities.

RM and Quality Improvement

• Examine productivity controls in place
• Examples:
  • Control charts
  • Benchmarking
  • Supply Chain Management
  • Inventory control
  • Materials Management
• Evaluate quality practices such as TQM, Six Sigma, ISO, other systems

it a group assignment that is based on MedExpress and my part of the assignment is below, which is to write on RM and quality improvement and the other things below and how they would play a part in MedExpress

RM and Quality Improvement

• Examine productivity controls in place
• Examples:
  • Control charts
  • Benchmarking
  • Supply Chain Management
  • Inventory control
  • Materials Management
• Evaluate quality practices such as TQM, Six Sigma, ISO, other systems