Question: This case familiarizes students to value stream mapping as a tool to improve the process. The value stream identifies all the processing steps and tasks

 This case familiarizes students to value stream mapping as a tool

This case familiarizes students to value stream mapping as a tool to improve the process. The value stream identifies all the processing steps and tasks undertaken to complete a product or deliver a service from beginning to end. A typical value stream thus can include both value-added and non-value-added processing steps and tasks. The goal in studying the value stream is to eliminate the non-value-adding processing steps and tasks. Directions: READ through the case study "The Westerville Physician Practice: ValueStream Mapping" on Pages 445 - 448 of your textbook and answer the following questions in a 500-750 words essay. 1. Draw a current state value stream map indicating the customer, supplier, information flow, and relevant metrics. a. What is the takt time? b. What is the total lead time (processing + waiting)? c. What is the total value added and non-value added time? d. What is the VA/NVA percentage? 2. How can the system be improved and draw a new value stream map? Prepare this assignment in a Microsoft Word document. Submit this assignment to your instructor via the drop box. This assignment is worth 30 marks. You will be graded on the following evaluation rubric

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