Question: This includes overheads, slides, and video. It has been used for improving communications skills, interviewing skills, and customer-service skills and for illustrating how procedures (e.g.,

This includes overheads, slides, and video. It has been used for improving communications skills, interviewing skills, and customer-service skills and for illustrating how procedures (e.g., welding) should be followed. Select one: a. Case study b. Lecture c. Audiovisual instruction d. OJT

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