this is 5th edition , PDF , refusing a claim

please answer a word document of FORMAL LETTER

Word Limit: 300 words Objective: To apply the concepts learned in class and through the reading on writing a formal negative letter 4th Edition: Please follow the template on page 242 of your textbook for formatting your letter (not for the content). I 5th Edition: Please follow the template on page 239 of your textbook for formatting your letter (not for the content). The Task 4th Edition: Refer to Case 2 on page 285 of your textbook, "As owner and proprietor of Audiophile CDs and Multimedia..." Using what you have learned about writing a Negative Letter. Be sure to follow all the guidelines for negative news in your textbook and PowerPoint 5th Edition: Refer to the PDF of Case 2, located in D2L>>Assignments Required: Word document of FORMAL LETTER, correctly formatted, following all the guidelines for a formal negative letter. Evaluation: Evaluation of this assignment follows the "Evaluation of Written Assignments" system as outlined in this handbook and in the Assignment Rubric and Conversion Matrix document. Content will be assessed on format, tone, approach, and all aspects of formal professional and technical writing, as outlined in course materials and in the textbook. Refusing a Claim. As owner and proprietor of Audiophile CDs and Multimedia, you must refuse the claim of Jason Yee. Mr. Yee recently purchased CDs valued at $750 from your downtown Vancouver store. A few days later, he brought them back with opened packaging and asked for a refund, saying that he was disappointed with their sound quality. When he was refused, Mr. Yee decided to write to you in person to complain, angrily. Although you don't want to accuse Mr. Yee of wrongdoing, you realize that the practice of copying CDs and then returning them is well documented and wide- spread. In fact, your profits have suffered as a result of it. A year ago, out of respect for copyright law as it applies to the recording industry, you revoked your no-questions-asked return policy. You still offer refunds, but only on items that haven't been opened. Write to Mr. Yee refusing his request. 7 Routine and Goodwill Messages 239 Magnatel 465 Hastings Avenue, Hamilton, ON 19S 413 (905) 743-8129. www.magnatel.ca January 28, 2021 Ms. Justine Ducette, Manager Frontonac Language School 533 Rue St. Germain Quebec City, OC G1C2H4 Lotterhead Align elements at left margin (inch/254 centimetres from the odge of the pago) Dateline (ino 13 on the page or two to three lines below lotteriead Inside address (two to ton blank lines below dateline) Salutation Double spacing botwoon paragraphs Dear Ms. Ducotto Can the Frontenac Language School provide intensive language training and accommodations for 20 Magnatol amployees from Apni 28 through April 307 Your language school was recommanded by several of our suppliers. Our company is currently expanding its operations in Quebec and New Brunswick and must be able to ensure that our rogional sales and customer service representatives possess a high level of speaking, reading and writing proficiency in Franch. Employees who have been selectod for our Quebec and Now Brunswick operations have a minimum six years of French-lan- guage training but roquire a "roroshor" so they may communicate with confidence. Will you pleaso answer the following questions regarding the Frontenac Language School Do you for pro-course assessments to determine each student's conversational fluency? Do you have a one-on-one program for students requiring more intensive training? Can you adapt your training sessions to help our group acquire the technical and business terminology they will need to dolor quality service to our French-speaking customers? I would be grateful for answers to these questions by February 17 Our Outboc operations committee meets at the end of February to finalize our start-up details Sincerely, Signature block (identition author and tito) Harry terguson- Harry Forguson Manager, Human Resources Identification initiate (indicato author and typist) HES Three to spaces at the bottom of the pago FIGURE 7.20 Putting the Elements Togother