this is a data question

I lead the Customer Support Team for the magarines cateyory. Cuntomer questions for one vendor have increased since the start of the promotional campaign. The campaign ended tee months ago but we are still getting many questions. Can you help us understand why? The vendors performanie metrics are betow. Illank you, Carlos Henderson The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Question 7 of 4 How impoctful were Late shipments on customer questions