THIS IS A GROUP ASSIGNMENT . PLEASE FORM A GROUP 0F 2 OR 3 PEOPLE AT THE MOST AND DO THIS ASSIGNMENT.

COVER PAGE SHOULD INCLUDE EACH MEMBERS NAME IN THE GROUP

BUT Also EACH MEMBER WILL STILL MAKE INDIVIDUALL SUBMISSIONS TOO.

If you are unable to make a group . you can do individual assigment

Choose a Hospitality Organization of your interest. Do a research paper to explain what has been the companies strategy to

1. serve their customers with highest level of customer service.

2.how did they reach the topmost edge of service excellence.

3.how do they develop accountability and reliability through their employees

some of the examples of companies you can choose from are Tim Hortons, Burger king , McDonalds, Apple, Walmart, Hillton Hotels, Air Canada etc. .

Note -

make in PowerPoint form introduction slide should tell which company you are choosing and why use design and pictures last slide should tell about all resources you have used please read the rubric based on which you will be marked