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People queue from 04:00 to sort out their Liez Human 21 Feb A queve in Prelemantwburg. Moeketsi Mamane People start queuing from 04:00 outside the labour centre on Parade Street in Cape Town. Many who arrive later won't get served, and many will have to return and queue again, perhaps several times, before their issue is resolved. Some sit on chairs outside. which they rent for R5 an hour. The olfice opens at 07:30 and closes its doors at 16:00. Wost of the people we spoke to last week wore there because they had issues related to the Unemplovment insurance Fund (UIFI. Charlene Adasu said she was there for the fith time to try lo register her UIF claim. It was the first lime she had got inside the buliding, she said. The earliest she can get to the centre is about 07:30. getling up at 05:00 and travelling from Blue Downs. She is an unemployed mother with six children, and has been borrowing money to travel to the labour centre. She is now awaiting a notification that her UIF paymont has been approvod and then she muit return again. "Im still so worried," she saich Anno-Marie-Africa, who was also in the queue tyying to get her UI money, said sho usod pubic transport to travel from Retreat and arived at about 09:00. She gavo up ofl being seryod that day and went home at 15;00. 1m going to go again next week, she said UIF applications can be dene online, but not everyorte has internet of computer accosts or cat raviqate the syatcm. Aciasu said she didnt understand the process of focihtering online, whilie-Africa did not know there was in ontine oplion. Once a person has reglstered at the ofice, the department is supposed to send them an SMS about whather their clalm has been approved or relected. If accepted, they can collect and sign for the payment at the offlce. If rejected, they can appeal. John Sterlanos, who had been to the labour centre three times in the past few weeks about his UIF, said you had better queue from very early in the morning if you hoped to be served. He also didn't know he could apply online. On his first trip, he was told he didn't have the correct forms. On his second trip, he queued from 04:00 and made his application. He then recelved an SMS saying his application was rejected. He emalled the office, but recelved no response. On his third trip he again queued from 04:00. He was told there had been an error and he should register again. He will return to the labour centre in March. Sterianos said there are people who arrive very early in the morning and then sell their places for R50. Other people pay people to hold places for them. Charleen Abrahams arrived at 06:00. She was only served at 16.00. "I don't know why it is so stow. It's not fair to the people," she said. And she will have to return when she gets an SMS approving her UIF payment. The labour centre serves on average about 600 people per day, according Mawele Ntamo, the Department of Employment and Labour's chief diroctor of provincial operations in the Western Cape. The department is working on the issue of long queues and wailing limes by promoting online services, he said. People who do not have internet access are astisted at the centre to make ontine applicitions: There are 12 labeur offices in the Wostern Cape, and soven satellite offees