This is about food and beverage management

Please do question 1 to 3!!!!!!!

Each question should have at least 120 words**

The Lithuanian Restaurant by Galina Stundien Lina decided to take Nina, her friend from England to have dinner at a Lithuanian restaurant. After the waitress, Klara, brought the menu, Lina noticed that the names of dishes were written only in Lithuanian. Lina asked Klara if she could bring a menu in English please, but Klara said rudely: "If you bring a foreigner in here you have to translate the menu for her yourself. They noticed that a large group of English people were having lunch at that time and they had been given all of the English menus by Klara who maintained that they needed them more as none of them spoke Lithuanian. Questions for students 1. Why do you think the English group was favoured? 2. Should there be criteria for segmenting customers? 3. How should this problem have been dealt with? Points for discussion Availability of 'foreign' menus? Keep one aside so that a photocopy can be made in they run out or have a few spare photocopies if menus are expensive to produce. Consider treatment of customers. All should be given considerate and fair treatment and good service whether local or from another country, in small or large party. Staff training in customer care required. The reason why Klara said that none of the large group could understand and translate the menu might be just an official reason. Actually it was due to tips they would leave her because foreigners are much more generous than Lithuanians, so that is why Klara was polite and most attentive to the group of British people. No customers should be discriminated against; all customers should be treated equally no matter where they are from. The menu should be written in the local language and in English because English is an international communication language. The customer is always right so the maybe waitress should have asked the English group if any of them were finished with the English menus so that she could bring one to Lina and Nina