Question: this is actually Total Quality Managament. Answer all plis no plagiarism FACTUAL REVIEW QUESTIONS 1. Define the expression quality culture. 2. Explain why the implementation

this is actually Total Quality Managament. Answer all plis no plagiarism

FACTUAL REVIEW QUESTIONS 1. Define the expression quality culture. 2. Explain why the implementation of total quality requires cultural change. 3. List and describe the steps involved in laying the foun- dation for a quality culture. 4. What are the characteristics shared by companies that have a quality culture

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