Question: This is an ongoing practical activity which will require you to resolve escalated complaints or disputes with customers in relation to at least three of

  1. This is an ongoing practical activity which will require you to resolve escalated complaints or disputes with customers in relation to at least three of the following matters.

  • Delays or poor timing of product or service supply
  • Incorrect pricing of product or service
  • Delays or errors in providing product or service
  • Misunderstanding of customer request or communication barrier
  • Problem or fault with product or service
  • Refused entry or ejection from premises

You will need to use a range of conflict resolution techniques and communication skills in order to deal with the different situations.

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